An ETH guest user account is valid for one year. Before it expires, the user is informed about this. In order to extend the account for a year, the user needs to contact the tenant's Permissions Manager (PM). The PM then needs to request the extension of the account with the LeoMed support team (Contacting LeoMed Support).

The ticket must include the following information:

  • username
  • tenant name

Note that only requests submitted by Permissions Managers (or Project Leaders) are considered valid and will be processed.