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Please contact us via email servicedesk@id.ethz.ch or phone +41 44 632 77 77

Service Information and Update

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What is the Mail Filtering Service for


The Mail Filtering Service scans incoming mail for spam, phishing, malware and scam messages. Incoming mail passes through the filter gateways before it reaches the mail servers. Users with ETH accounts may choose to reject spam or mark it with the addition of a tag to the message subject line {Spam?}. ETH account users are also provided with a personal whitelist and blacklist.

At the moment we use two different tools as Mailfliter. These tools would be:

Service description


Description

The Mail Filtering Service scans incoming mail for spam, phishing, malware and scam messages. Incoming mail passes through the filter gateways before it reaches the mail servers.

Users with ETH accounts may choose to reject spam or mark it with the addition of a tag to the message subject line. ETH account users are also provided with a personal whitelist and blacklist. Spam sent to domains without ETH accounts will simply be tagged.

Confirmed malware and phishing messages will be rejected without regard to user preferences. Suspected malware and phishing messages will be diverted to an inspection queue where they will be examined and then delivered or deleted.

Customer Benefits

ETH account users are provided with a tag-​only option for spam. The tag-​only option is intended for users who want us to accept spam messages and simply "tag" them by adding "!SPAM" to the message Subject line. The tag-​only option is recommended for public addresses such as info@ethz.ch.

ETH account users are also provided with a personal whitelist and blacklist. Users may black-​list or white-​list individual sender addresses or entire domains. Personal whitelists can exempt mail from certain senders from spam checks, but not from malware or phishing checks.

Mail filter preference can be configured in the Admin Tool > meine Services > E-​Mail Spamfilter

Users should not rely on filtering at the gateway or mail server to protect them from malware and phishing messages. Anti-​virus software is also required on client devices such as desktops, laptops and smartphones.

Customer Groups / Cost / Order

The Mail Filtering Service is available free of charge to all organisational units at ETH Zurich.