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Support

Please contact us via SmartDesk, Email servicedesk@id.ethz.ch  or by phone +41 44 632 77 77



Migration from Skype for Business (SfB) to TeamsOnly


In the actual phase of Microsoft 365, you can now decide in which client (Skype for Business or Teams) you want to answer incoming chats and receive internal calls. You also can steer in which service you would like to plan new meetings. Skype for Business will be replaced in the medium to long term. You can already take a step in this direction and have the so-called TeamsOnly mode configured. The migration offers the following advantages: You reduce confusion and have all new functions available. Chats with external participants outside of ETH will be possible again.


In the IT shop, you can now apply to migrate from Skype for Business (SfB) to TeamsOnly.

Please note:

  • You need a valid Microsoft Cloud Subscription to apply for the migration.
  • Your Skype for Business account will be deactivated and can no longer be used.
  • You lose all contacts that are currently available in Skype for Business. All scheduled Skype meetings no longer work.
  • You need to set them up again with the team's meeting details. If your entire team is currently using Skype for Business, you should wait until your entire team can be migrated. Let your team manager contact your IT support office to carefully plan your team's migration.

Technical note: It may take a few hours for the new option to be activated.


Procedure for the migration:

  1. Open the IT Shop (ITSM https://itshop.ethz.ch).
  2. Click on anonymous in the top right - then on Login.
  3. Register with your ETH user name and your ETH password for e-mail (Active Directory).
  4. In the "Identity and Access" area, click Cloud Subscription.
  5. The corresponding area will open.
  6. Click on "Modify Cloud Subscription" and fill out the form.
  7. Complete the process by clicking on "Submit Request".



ETH background image for online meetings


Teams offers the option of using its own background images for meetings. HK provided us with some background images for this.

The images can be downloaded here  => https://polybox.ethz.ch/index.php/s/cElwphwBebaLFQJ


To change the background image, do the following:

Before starting a meeting:

  • Go to the so-called pre-join screen in the online meeting and click on "Background filter".
    Now click on Add New and select an image that you want to upload from your computer. 

During the meeting:

  • If you've already joined the meeting, click More Actions, then click Apply Background Effects.
  • Select the Add New option and choose the file that you want to upload from your computer.
  • You can also preview the selected background to see what it will look like before you apply it. 

Please note that the image shown in the preview-mode is in mirror image. However, the other participants in the video conference will see your picture correctly.


Invitations to Microsoft Teams from outside ETH


If you are invited as a guest to a team from outside ETH, you will receive a welcome e-mail.

Important: Please make sure that the invitation is sent to your ETH user name (i.e. pmuster@ethz.ch and not peter.muster@iwf.mavt.ethz.ch).
Due to the current exchange setup, we are not able to merge the two addresses in one Microsoft account.



The invitation contains some information about the team and what you can expect there as a member. As a guest, you must accept the invitation by selecting "Open Microsoft Teams" in the e-mail message before you can access the team and its channels.
Depending on the setting on the infrastructure of the inviting organization, you possibly must meet a higher security level when logging in. This is usually done by storing a mobile number for 2-factor authentication or by activating the authentication app.


Instructions for a secure password entry


It has been reported, that employees accidentally entered their VPN passwords in the Microsoft Teams (e.g. in a chat) instead of entering it in the VPN client. This can happen if the VPN password is entered shortly after the computer has started up. Microsoft Teams also starts automatically with a little delay and opens in front of the VPN login window.

If you ignore this while entering the VPN password, you accidentally enter the VPN password in Microsoft Teams instead of in the VPN client.

The result: The VPN password ends up in Microsoft Teams chat and thus also in Microsoft's cloud.

Therefore, we ask you to check before entering a password, both consciously and visually, whether the cursor is in the correct login window of the desired application before entering it.

Here are detailed instructions:



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