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Support

Please contact us via email servicedesk@id.ethz.ch or phone +41 44 632 77 77

Service Information and Update

  •  Authentication on Multifunction devices with ETH card and PIN

    Starting in the autumn semester 2020, new, on the multifunction devices, next to login in with the ETH card, a PIN will be required as well.



Add a Printer


 Printing with a personal device
 Printing with Webprint

The following web address can be used to upload PDF files and then print them out on the printers in the public computer rooms. webprint.ethz.ch

Please note that the Webprint Portal can only be reached via the ETH Zurich intranet. If access is needed outside of the ETH network, the VPN service must be used.


You will find here an example of how to upload and print a file via webprint: Webprint example


Print Service credits, pricing and refund


 Credits

At the beginning of each semester, ETH students receive CHF 18.- for this service on the ETH Print service "Free Pages" account (auditors do not receive this credit).
The costs for the printed pages are debited from this account during the course of the semester; if the credit amount is used up, the user will no longer be able to trigger any further print jobs.
In order to be able to continue printing used up credit, it is possible to top up your printer account via IT Shop (https://itshop.ethz.ch) using Print Service Prepay.


Check printer account balance


You will find here an example of how to increase your printer account balance: How to increase your printer account balance

 Pricing

A black/white page costs CHF 0.02; a coloured page costs CHF 0.07. Duplex printouts receive a discount of one centime.

 Refund

Via https://www.print.ethz.ch/ you have the possibility to review all of your print jobs or, if needed for some reason, request a refund for the job in question.

If your refund is rejected, but you would still like clarification, please forward the e-mail that you received to the Service Desk.


The system calculates how much each print job will cost, and this amount is then booked as reserved first of all.
As soon as the print job is triggered, the system checks just how many pages were actually printed out physically.
If a print job is deleted (manually or after 24h automatically), the reserved amount is released again.

 Example of a print job where not all pages were printed

- 110 pages, both sides, were sent 
- only 7 doubled-sided pages were printed
- only the 7 double-side pages that were printed out will be charged for


Instructions (Multi-Function Printer)


 Information

General Information

  1. Paper is refilled 2x per day
  2. Toner is replaced by the specialist staff
  3. In the event of a fault, the "Status" will be highlighted in red, try to resolve the problem yourself
  4. If you cannot resolve the fault yourself, contact the Service Desk using the details on the service card.

 Login/Logout
  1. Login: Hold your ETH card against the card reader and then enter your PIN.
  2. Logout: Hold your ETH card against the card reader, or press the «Sign Out» button.

 Printing
  1. Send your print jobs to the card-stud printer.
  2. Login using your ETH card and then enter your PIN.
  3. Your print jobs are now displayed under "Print Release". Select the required job for processing and print/delete it. To print all jobs, press "Select all jobs"
  4. Press «Print» and log out.
 Copy
  1. Login using your ETH card and then enter your PIN.
  2. Insert the documents into the automatic feeder, or place them on the glass.
  3. If you do not want to make any adjustments to the copy settings, press "Copy" directly at the bottom right, otherwise select the "Copy" application to make adjustments.
  4. To start the copy, press the «Copy» button.
 Scan to Mail
  1. Login using your ETH card and then enter your PIN.
  2. Select the "Scan to E-Mail" application.
  3. Insert the documents into the automatic feeder, or place them on the glass.
  4. If you do not want to make any adjustments to the settings, press "Send" directly at the bottom right, otherwise select the "Option" to make adjustments.

  5. Press the "Send" button to send the document to 
the destination address.
 Set a PIN

If you have not yet set a PIN, you will be asked to set a new PIN after logging in with the ETH card.
PIN must only contain digits

You can change your PIN by yourself anytime through the website www.print.ethz.ch.


General Information


 FAQ
 When do I get my "Free Pages" credit and when will it expire?

Usually we start uploading the CHF 18 "Free Pages" study credit on the Sunday before the semester starts.

Unused "Free Pages" credit cannot be accumulated. The old "Free Pages" credit will be lost.

Students who enroll later, will receive the "Free Pages" credit one day after their printer account has been created.

 Do I need to pay to scan documents on a multi-function device?

No, scanning is possible free of charge on the multi-function devices.

Costs are only incurred when printing or copying.

 Is there a "Scan to USB stick" function on the multifunction devices?

Direct scanning to a USB stick is not enabled because many USB sticks are not properly recognized and would cause errors.

 In the past, thick paper was available for printing in the self-service rooms. Is this no longer possible?

Thick paper, such as 170 - 220 g/m2 (A4), is now offered via the staffed Print Centre.

 What kind of paper do the student printers have?

Tray 1: BalanceClassic recycled paper (A4)

Tray 2: BalanceClassic recycled paper (A4)

Tray 3: BalanceClassic recycled paper (A4)

Tray 4: BalanceClassic recycled paper (A3)

External tray 5. BalanceClassic recycled paper (A4)

 When using an iPad, I cannot upload any documents via the Webprint Portal, or rather I only have access to the Fotomediathek (photo media centre)

This is due to the settings of the iPad and not the settings of the Webprint Portal.
The iPad has no file directory, which is why it is only possible to retrieve documents via an application.
If no application like Dropbox or polybox is installed, one will need to be installed first of all.
It may also be that the desired application has not yet been released for the Safari browser.

After clicking "Datei auswählen"(select file), in addition to the Fotomediathek (media centre) you will also see the option "Mehr..." (more)
You will now be able to activate the desired application.
You should now be able to upload documents to the Webprint Portal.

 My document is not being printed, or only printed in part, via Webprint

If, when sending a print job to the Webprint Portal, the document is not printed or only printed in part,
try printing the same document via a Windows computer, for example from a public computer in the ETH computer rooms,
in Adobe Reader via Card-Stud.

In most cases, the problem is caused by an error in the PDF document, and the Webprint Portal is unable to correctly convert the document into a print job.

 Printing not possible after changing password

If Card-Stud is installed on a computer and the nethz password was changed, the password must also be changed for the locally installed printer.

 Location of Student Printers

All devices which have the logo ETH Print Service for Students , the students have the possibility to copy,
scan or print via the Webprint Portal (https://piastudweb01.ethz.ch) as well as via the print server (Server: piastud01.d.ethz.ch Queue: card-stud)

The list contains the locations of all multifunction devices available for the ETH Print Service for Students.

https://ethz.ch/services/en/it-services/catalogue/printing/self-service/printer-locations.html

 Restrictions

This service works with the SMB authentication protocol from Windows, which means the username of every user must be available in the Identity Management System of ITS, and the users must also have the correct password.
This is obviously the case for students, employees and long-term guests of the university,.

With certain employer-employee relationships, there is however not quite clear for what all a person is enabled.

The table shows which persons with which ETH relationship the free printing is enabled or with which ETH relationship freepages is made available.

Important: A person can have several ETH relationships with ETH. However, the authorization for printing always applies only to the main relationship.

ETH relationship / main relationship and employment typefree printing enabledFreepagesPrepay using possible
ETH staff, lecturersyesnono
ETH-Nahe (ETH-Rat, ASVZ, KiKri, etc.)yesnono
ETH guestsyesnono
Doctoral students with ETH employementyesnono
Doctoral without ETH employementnoyesyes
Studentsnoyesyes
Teaching assistants (Wissenschaftliche Mitarbeiter Std.)nonoyes
Auditors with enrolmentnonoyes
Retired ETH employeesnonoyes

Service description


The Print Service includes the provision, maintenance and operation of output devices for ETH organisational units.

The range of output devices includes laser printers and multi-function devices (MFDs).

The MFDs are fitted with a trigger station and authentication takes place directly on the device via your personal ETH card or your personal ETH account.

Together with billing via “prepay” and pull printing, we operate redundant solutions for computing labs, libraries or self-service stations in the institutes.

The multi-function devices can only be accessed via the print server piastud01.d.ethz.ch with the queue card-stud using the standard protocols and various computer platforms, and also the Web Upload portal for printing PDF files via the web.

Description

In many computing labs for students, and also in some of the rooms for those about to take their diplomas, multi-​function devices have been installed with a trigger station.

The jobs need to be triggered here, after being sent beforehand to the pull printing queue card-​stud. These printers are generally set up in pools, with the objective of being able to trigger and print out a job at a device nearby if a printer is overloaded or faulty.

Customer Benefits

The customer can thus make use of a printer with fewer print jobs and/or print out the jobs at a more appropriate time.

Print jobs are kept in the print queue for a minimum of 24 hours before being deleted automatically. This means unnecessary printouts can be avoided, as ideally only those jobs that actually need printing are triggered.

Customer Groups / Cost / Order

This service is available to all ETH members.

Costs

At the beginning of each semester, ETH students receive CHF 18.- for this service on the ETH Print service “Free Pages” account (auditors do not receive this credit).

The costs for the printed pages are debited from this account during the course of the semester; if the credit amount is used up, the user will no longer be able to trigger any further print jobs. They do, however, have the option of paying an amount onto a “prepay” account, following which they will be able to print out documents again. No refund possible. Deposited credit cannot be reclaimed.

A black/white page costs CHF 0.02; a coloured page costs CHF 0.07. Duplex printouts receive a discount of one centime.