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Support

Please contact us via email servicedesk@id.ethz.ch or phone +41 44 632 77 77



Change Log


The change log shows all significant changes that have been made in the context of Microsoft 365 / Team. Functionalities that are requested are listed here as backlog items.

Einrichten und Nutzung von Apps

Status App / Add-in / Tool  TypDatumKommentarDatum Anfrage
activatedPlanner AppApp19-Jan-20App ist aufgeschaltet und kann genutzt werden
approved
technical issue
Edu Class NotebookApp 31-Mar-20App wird dem User angezeigt, ist aber aktuell nicht nutzbar
approved
technical issue
To Do App5-Jul-20Kann in unserem Set-up nicht genutzt werden, da App Online Exchange Mailbox benötigt
activatedFormsApp3-Sep-20App ist aufgeschaltet und kann genutzt werden
activatedListsApp28-Oct-20App ist aufgeschaltet und kann genutzt werden1-Sep-20
activatedOneNoteApp 19-Jan-20App ist aufgeschaltet und kann genutzt werden
activatedWikiApp 19-Jan-20App ist aufgeschaltet, Nutzung nicht empfohlen
activatedStream App 25-Jun-20App ist aufgeschaltet und kann genutzt werden
activatedWhiteboardApp 25-Jun-20App ist aufgeschaltet und kann genutzt werden
activatedShiftApp 15-Jul-20App ist aufgeschaltet und kann genutzt werden
activatedRSSApp 26-April-21App ist für Teams aufgeschaltet und kann genutzt werden23-Feb-21
activatedAzure BoardApp 27-April-21App ist für Teams aufgeschaltet und kann genutzt werden21-April-21
activatedAzure PipelineApp 27-April-21App ist für Teams aufgeschaltet und kann genutzt werden21-April-21
approved
technical issue
BookingsApp 22-Sep-20Kann in unserem Set-up nicht genutzt werden, da diese App Online Exchange Mailboxen benötigt
ClosedPro Word CloudAdd-in23-Sep-20App wurde vom SteCo 23. Sept 20 nicht freigegeben. Grund: mögliche Datenspeicherung in der USA (via Gallery)10-Aug-20
activatedProvisioning3rd Party App4-Aug-20App ist aufgeschaltet und kann genutzt werden
activatedAllow Guest Users Org.wide Setting4-Aug-20Funktionalität ist konfiguriert, externe User können eingeladen werden
BacklogCustomer LockboxSecurity Feature


in progressATP Advanced Threat ProtectionSecurity Feature28-Oct-20Steering Committee hat einem PoC zugestimmt; Durchführung voraussichtlich im 1. Quartal 2021  
activatedGood NotesAdd-in28-Oct-20Freigabe erfolgt - für Instruktionen hier klicken11-May-20
activatedNotabilityAdd-in28-Oct-20Freigabe erfolgt - Iür Instruktionen hier klicken11-May-20
BacklogEdWordAdd-in

20-Apr-20
activatedOneNote WebClipperAdd-in17-Mar-21
07-Jul-20
ClosedGrammarlyAdd-in28-Oct-20App wurde infolge Datentransfer in die USA und Einräumung weitgehender Nutzungsrechte an den 3rd Party Provider vom SteCo 28. Okt 20 nicht freigegeben 
BacklogAsana App3rd Party App

29-Apr-20
BacklogFlowApp


BacklogSmart Cite (ReadCube Papers)Add-in

21-Jul-20
BacklogAzure NotebooksAzure / techn. Req

15-Jul-20
BacklogMendeley Reference Manager / CiteAdd-in

14-Sep-20
BacklogrcloneAdd-in

14-Sep-20
in progressZoom-PluginAdd-in6-Jan-21Unter Windows kann das Outlook-Plugin (mit Admin-Rechten) installiert werden. Aktuell ist der Bezug als Baramundi-Paket zur in Vorbereitung. Mac noch in Abklärung. Ansprechstelle für Zoom ist ID MMS.15-Sep-20
Backlog WrikeAdd-in

20-Okt-20
BacklogLanguage ToolAdd-in
Abklären, ob dieses Add-in als Alternative für Grammarly benutzt werden könnte.28-Okt-20
Backlog monday.comAdd-in
Anfrage für Integration zu Teams, OneDrive und Outlook 03-Nov-20
BacklogSamsung NotesAdd-in

23-Nov-20
BacklogPower BIApp4-Dec-20User Request ISG EE17-Nov-20
BacklogIcons by Noun Project Add-in

08-Dez-20
BacklogSynology NASAdd-in
Anfrage für Sync mit OneDrive for Business18-Dez-20
Backlog PDF Expert


21-Jan-21
ClosedDoodle Add-in18-Dec-20Abklärungen mit dem Doodle Support haben ergeben, dass Doodle aktuell unseren Set-up (sog. on-premises Betrieb) nicht unterstützt. Wir sind daher nicht in der Lage, Doodle als Add-in anzubieten.19-Apr-21
BacklogPower Automate Free



BacklogTrello Add-in for OutlookAdd-in

08-Mar-21
BacklogMentimeter (Powerpoint)Add-in

29-Mar-21






Apps for Microsoft 365


Apps can be used in the context of Microsoft 365 and embedded in teams. They help you improve usability. Thanks to certain apps, you no longer have to leave teams to complete upcoming tasks. The activation of apps at ETH is controlled centrally and has to meet certain standards.


Use of apps

  • Call the following link  http://office.com/signin or https://admin.microsoft.com  and log in with your ETH user name.

  • On the Office 365 homepage, select the app launch field at the top left.  App-Startfeld 
     
  • Click on the app you wish to use..

  • Note: If you don't see the option you want, you may need to select All Apps.



Use of the app / Integration into Teams

Most apps can be called up from and integrated directly into teams. 

In the navigation on the left, click on the three dots (further options). The available apps are displayed there. Click e.g. on planner; Planner is now displayed as a separate navigation point. If you right-click on it, you can "pin" this app to your navigation.

You can also integrate apps directly into a team. Use the + sign at the end of the horizontal navigation

 

Select the app you wish to integrate in your channel. This app will now be permanently be displayed in the navigation of the channel. 

Service description Stream


Description and customer benefit

Microsoft Stream is an app that enables you to watch and share videos recorded by employees and students. It facilitates the realisation of online meetings, training courses and other events.

Customer groups / costs / ordering (installation)

Stream is free of charge. A Microsoft 365 subscription is required. No installation is necessary. Proceed as follows for the use:

No installation is required in order to be able to use the Stream app.


Weblink

https://www.microsoft.com/de-ch/microsoft-365/microsoft-stream

Service description Forms


Description and customer benefit

Microsoft Forms allows you to quickly and easily create custom quizzes, polls, questionnaires and more. Authors can define the settings in Microsoft Forms in such a way that users from outside ETH can also respond to surveys. In this case, users submit their responses anonymously. If necessary, respondents can be asked to enter their name (s) in the questionnaire.

Customer groups / costs / ordering (installation)

The use of forms is free. It requires a Microsoft 365 subscription. No installation is necessary.

Weblink

https://support.microsoft.com/en-us/forms


Service description Planner


Description and customer benefit

In Planner you can arrange tasks and organize them on a board. For example, the tasks can be displayed according to status or the processor to whom they were assigned. To update the status or change an assignment, simply drag and drop the tasks into another column. With the help of the app it is possible to manage tasks in lists or boards (which can be used together with other team members). The tasks can be edited as needed and e.g. checklists, attachments and appointments can be managed per task-card.

Customer groups / costs / ordering (installation)

The use of Planner is free of charge. A Microsoft 365 subscription is required. No installation is necessary. A team owner can add Planner to their team. 

No separate installation is necessary.

Weblink

https://www.microsoft.com/de-ch/microsoft-365/business/task-management-software

Service description Whiteboard

Description and customer benefit

The "Whiteboard" web app works like a digital tablet for handwritten notes that can be entered using a mouse, touchpad or pen. In an online meeting, different users can write or draw on the whiteboard at the same time. This helps to collect ideas or to create mind maps in a team. Every whiteboard created is automatically saved in the cloud and can be shared with others via a link.


Customer groups / costs

The use of whiteboard is free of charge. A Microsoft 365 subscription is required.


Installation on Windows devices

  1. Call the following link at https://www.microsoft.com/de-ch/microsoft-365/microsoft-whiteboard/digital-whiteboard-app
  2. Select Windows as the operating system
  3. Click Download and follow the instructions; During the process, you will be asked to log in with your ETH username.


Installation für iOS Devices

Download Microsoft Whiteboard from the App Store to your iOS device (requires Apple iOS 9 or higher, iPhone 5s or higher, iPad Mini 3 or higher, iPad Air or iPad Pro) and log in with your ETH username. 


Integration of whiteboard in Team-meetings

The whiteboard app can be activated directly during an online meeting. Just click on "Share" in the control block. In the lower part of the screen the various options for what you want to share are now displayed. The whiteboard app is displayed on the right side.

Click on it and now the meeting participants will see Whiteboard. You are now able to invite participants to work on the whiteboard simultaneously.


Update March 2021:
Microsoft Whiteboard has been available for some time in Microsoft Teams meetings, and now can be added as a tab to a Teams channel. Add a whiteboard the same way you’d add most tabs, by clicking + then selecting the Whiteboard app. Whiteboard functionality is available directly in Teams, and for more intensive use, like drawing or writing with a stylus or pencil on iPads or Windows tablets, you can open your board in the Whiteboard app.

Weblink

https://www.microsoft.com/en-gb/microsoft-365/microsoft-whiteboard/digital-whiteboard-app

Service description Wiki

Description and customer benefit

Wiki is one of the standard apps that is automatically supplied when creating a channel. It corresponds to a simple notebook. The quick access wiki pages in Microsoft Teams are structured similarly to the notebooks in Microsoft OneNote. OneNote is also automatically included in every team. However, OneNote offers significantly more functionalities for collaboration. This ranges from better overview, more formatting functions to more options to insert content - and you can also search the content in OneNote, unlike the teams wikis, at any time. This makes OneNote the ideal place for documenting projects and activities in a company, while the wikis are primarily used for quick access to information within a team channel.

The wiki app is a simple way to share information in one place. As soon as the information content becomes more extensive, we recommend using One Note.

Customer groups / costs / ordering (installation)

The use of wiki is free. A Microsoft 365 subscription is required. No separate installation is necessary.

Service description Shift

Description and customer benefit

With the help of the Shift app, managers and employees can manage their schedules, plan shifts and days off or swap shifts.

Customer groups / costs / ordering (installation)

The use of Shift is free. A Microsoft 365 subscription is required. No separate installation is necessary.

https://support.microsoft.com/en-us/office/what-is-shifts-f8efe6e4-ddb3-4d23-b81b-bb812296b821

Service description One Note

Description and customer benefit

Windows users have two versions of OneNote available. What is the difference between these two OneNote applications?

  • OneNote (formerly "OneNote 2016") is the free desktop app that can be run on all supported versions of Microsoft Windows and is part of Office 2019 and Microsoft 365. 
  • OneNote for Windows 10 is the OneNote app, which is preinstalled on all versions of Windows 10 and can also be downloaded for free from the Microsoft Store.


Installation

OneNote for Windows 10 is not integrated in the Microsoft 365 package for Windows, which support organisations distribute and install via baramundi. OneNote (formerly “OneNote 2016”), however, is the premium desktop client for OneNote. This client offers more functions and is more complex than the universal app version, which has been optimized for use on mobile devices. OneNote (formerly “OneNote 2016”) is installed by default.

The OneNote app can be downloaded from the store (download link for OneNote app). In this app, the data can only be saved in the MS cloud. At the same time there is the above mentioned OneNote (formerly "OneNote 2016") of the office suite for on-premise notebooks, which among other things are also stored on network shares.
 

Weblink (in German)

https://support.microsoft.com/de-de/office/welche-unterschiede-bestehen-zwischen-den-onenote-versionen-a624e692-b78b-4c09-b07f-46181958118f


Important note

According to the cloud instructions from our legal department, the OneNote app for Windows 10 may not be used to store confidential data.
Please also note that there is (currently) no OneNote version that combines both worlds (cloud and on-premise).

Conclusion: If you want to use both versions, you have to work with both OneNote applications in parallel.

Customer groups / costs / ordering (installation)

Both OneNote (formerly “OneNote 2016”) and OneNote for Windows 10 are available to all users free of charge.

Service description OneNote Web Clipper

Description and customer benefit

OneNote Web Clipper is a free extension for the most popular browsers. Whether Chrome, Firefox, Safari or Edge: After installing the Web Clipper in your browser, you can save the entire, currently loaded website, a specific area, an individual article or just the URL in OneNote.

Video how to use OneNote Web Clipper


Weblink 

https://www.onenote.com/clipper

Customer groups / costs / ordering (installation)

OneNote Web Clipper is available to all users free of charge. The user can carry out the installation her-/himself.

Service description Notability / GoodNotes 

Description and customer benefit

For users who mainly create handwritten notes on their mobile device, there are a variety of apps such as GoodNotes or Notability. Both apps are well coordinated with the Apple Pencil. Microsoft offers the option of synchronizing data from the Notability or GoodNotes app on OneDrive.

Customer groups / costs / ordering (installation)

The user bears the costs for the acquisition of the app himself.

How to set up the synchronization from the Notability/GoodNote-app to OneNote

  1. Open the browser and go to https://myapps.microsoft.com and log in with your ETH user name and password. 


  2. On the screen that appears, click the three dots in the upper right corner.




  3. Click the "Add Self Service Apps" button




  4. The list with the available apps appears - click on the app that you want to integrate and then on "Add".




  5. Confirm your selection by clicking on "Add" again




  6. The app you added now appears in the "All apps" list (in this example, Notability)





  7. Switch to the app on your mobile device (in this example Notability) - and click on the symbol for settings in the lower left corner.




  8. Select the "OneDrive" option in the "Auto Backup" menu




  9. Log in with your ETH user name and password (Note: the screen may differ between GoodNote and Notability and depending on the device used)




  10. In your OneDrive you will now find a folder with the name of the respective app you are synchronising (in this example Notability)


Service description ToDo (cannot be used)

Description and customer benefit

The ToDo app helps users to manage their tasks better and provides an overview of their daily tasks. Users can enter their tasks manually themselves or import from Outlook or Planner. 

Customer groups / costs / ordering (installation)

The use of Todo is free. A Microsoft 365 subscription is required. 

Weblink

https://todo.microsoft.com/tasks/


Note:

This app requires an online Exchange mail account. This is not possible with the current set-up. At ETH a so-called hybrid mode is in use. This means that the users' mail accounts are operated on-premise. Therefore the ToDo-App can unfortunately not be used.

Service description Edu Class/Staff Notebook (currently not in use)

Description and customer benefit

With the Edu Class Notebook, Microsoft has released an extension for OneNote that is tailored to the educational sector and corresponds to the ideas of a virtual classroom. Teachers can use it to structure, organize and manage their lectures/courses in one application. The Edu Class Notebook simplifies the exchange of data, worksheets and other media as well as communication within the team. It offers a wide range of possibilities for both individual student support and collaboration work. No additional application needs to be installed and the training effort for users of OneNote is low.

The Edu Class Notebook is divided into three areas:

  • Content library
    this is the location to store teaching material. Teachers can add, edit or delete items. Students have read access, but cannot actively edit anything here.
  • "Student notebook"
    this is the individual storage location for each course participant. Teachers can add, edit or delete elements. Content can be corrected or individual comments can be entered. Worksheets can be distributed to all or only to some of the students. Each student works in his/her own notebook and cannot view other students' notes.
  • Group notebook
    Teachers can add, edit or delete items. Students authorized by the teacher can read, add, edit, or delete items. Any number of group notebooks can be created as required.


The Edu Staff Notebook corresponds to the functionalities described above, but can be used for educational staff.


Customer groups / costs / ordering (installation)

The use of Edu Class/Staff Notbooks is free of charge. It requires a Microsoft 365 subscription based on educational licence. No installation is necessary. 

Service description Provisioning App

Description and customer benefit

With the provisioning app, we give all MS teams users the opportunity to create a team themselves in the future. There are a few steps to go through in the provisioning app. The users have the possibility to choose between 6 different templates and are then guided through the process. The parameters of the teams created in this way can also be changed subsequently by the owners.

=> Information about the Provisioning App

Customer groups / costs / ordering (installation)

The app is available to all users and is free of charge. A Microsoft 365 subscription is required within ETH Zurich. No installation is necessary. 

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