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General information

The Phone Control Center is a web interface that allows end users to configure their phone settings as easily and efficiently as possible. The Phone Control Center is available for personal VoIP devices and UC subscribers.


Weblink Phone Control Center:  https://go2phone.ethz.ch/ (ETH Network or VPN)

Username: ETH Username

Password: ETH Password*

*  Further information on the topic ETH User account


light bulb Note

  • Older (TDM) terminals cannot be managed.
  • Impersonal telephones can be managed after corresponding activation (via ticket under specification of the ETH Username).

Overview

Call forwarding

Call forwarding can be set up and managed directly on the end device or via the Phone Control Center. There are three different types of call forwarding.

In addition to the 3-digit exchange 111, calls can be diverted to an internal 5-digit phone number. External call forwarding must always be set up with a 0 in front, e.g. 00791234567. To forward to the voice mail system, the number 39990 must be entered.


  • immediately
  • on busy
  • no reply


light bulb Note

  • Call forwarding can only be set for VoIP phones
  • The destination number must be entered as it is dialed on the telephone (e.g., 20000). External numbers require a 0 before the area code (e.g., 004412345657).
  • Switchboard 111 represents all ETH members in their absence (briefing)


Settings - Language, block phone number

Various settings can be managed individually by each user via the Phone Control Center.

  • Language
    The language can be changed by each user individually. Only German and English are available for voicemail. If the phone is set to French or Italian, English is automatically selected for voicemail.

  • Hunt Group (if available)
    Users can only view their team group membership, but cannot change it themselves.

  • Call Pickup (if available)
    Users can only view their team group membership, but cannot change it themselves.

  • Selective caller rejection (Blacklist)
    Call blocking allows users to protect themselves from nuisance callers. Phone numbers can be blocked by adding them to a blacklist. External phone numbers must be entered with a 0 (e.g. 00441234567). It is also possible to block entire number ranges (e.g. 0044123456)



Hardphone - Settings, PIN reset

The exact device type (hardphone) can be viewed under Endpoint / Device. The Phone Settings link takes you directly to the end device (web interface of the phone). Under Phone PIN Reset the PIN of the phone can be reset.

  • Settings

  • PIN reset


UC Softphone -  Web Client, Password reset

The UC Softphone is the official soft client of ETHZ. The application can be started via the link using a browser (Chrome, Edge) or via a optional desktop client. The UC client currently still has its own password and can be reset via Password reset.

  • open UC softphone

  • Password reset


Open Scape Mobile (OSMO)

The OSMO Client is the UC Mobile App for Android and iOS devices. After installing the "OpenScape Mobile Pro" app, the QR code can be scanned and then logged in with the UC password.