Android - UC Mobile Client
These instructions refer to the installation and settings of the UC Mobile Client (Android operating system)
The UC Mobile Client (OpenScape Mobile Pro - OSMO) is a communications solution that integrates landline telephony into a smartphone. There is no obligation or expectation to install the Mobile Client. The focus is on the UC Desktop Client, which enables flexible, sustainable telecommunications. The mobile client requires good data communication (Wi-Fi or mobile network) and also involves increased setup effort.
Restrictions
The basic requirement for operating a mobile client is a good data connection. This can be either via the public network (reception provider) or via a WLAN network. Problems can occur with large company WLAN networks when users move from one WLAN transmitter to another. Interruptions also occur when someone moves away from a WLAN transmitter and reception then switches to the public network.
Requirements
The basic requirement for the UC Mobile Client is a UC Web Client and a smartphone. The UC Desktop app is not a prerequisite for starting up the UC Mobile app.
The UC Desktop App is not a prerequisite for commissioning the UC Mobile App.
The UC Mobile Client is not mandatory and is an additional service if required. The use is also intended for private end devices and does not entitle the user to a mobile telephony end device or ETHZ subscription.
Order
By default, all UC users have the option to start using the UC Mobile Client. No additional order is necessary.
Mobile App
The OpenScape Mobile Pro APP must be installed on the corresponding smartphone. This app is available in the respective App Store.
Login
If the UC softphone is already in service, this step can be skipped.
If the user does not yet have a UC softphone, he must first migrate from hardphone to softphone.
The migration can be requested via Phone Control Center or IT Shop.
Login UC Softphone - Change password
QR Code
Log in to Phone Control Center Preparation to set up the mobile.
The Phone Control Center can only be reached from the ETH network or via VPN
Under Open Scape Mobile you can see a QR code
Comissioning
Open the OpenScape Mobile app on the smartphone.
Permissions
During setup, various prompts appear to enable permissions. For the sake of clarity, not every item is documented. The following permissions are recommended:
Must: Create audio recordings (Microphone), Start calls (Phone),
Access photos and media, take pictures and videos (camera)
Optional: Device location, Personal contacts (phone book from smartphone) ETHZ phone book is already integrated in the client without this permission.
License agreement
License agreement must be accepted with "OK"
Emergency call
Read and confirm with "OK"
Scanning QR code
Click on the QR code at the top right and take a picture of the code from the Phone Control Center.
Passwortd
Click on Password, type in password from the UC Softphone.
Account settings
Permissions can be managed at any time in the operating system settings. (Example Android)
Settings
Allow VoIP calls (recommendation)
To be able to receive calls outside the reception area of a wifi, permission for VoIP calls must be set. Calls will then be routed via the public network. (Only recommended for subscriptions with unlimited data flat rate).
Ringtone
Under Advanced ringtones can be set.
Overview App Authorization
Under Advanced - Call tones must be set for the country of location
SIP Push Notifications
Under "Advanced" - "SIP Push Notification's" must be enabled.
Place over other apps
To automatically display the UC Mobile app to the foreground for incoming calls.
Optional Desktop Widget
Overview App Authorization
In the settings of the smartphone you can access the app permissions (e.g. Andoid).
Network settings
Under Settings - Advanced wifi can be preferred
Login/Logout
Availability settings in OpenScape UC
Change the availability
Preferred device for incoming and outgoing calls
After the installation and the login of the user into the Mobile Client, the call settings must be made on the UC Softphone.
By clicking on the entry "Phone office" under incoming calls, you can set on which device computer or mobile the calls should arrive.
Outgoing calls can be set by default "like incoming calls".
Reachability Incoming / Outgoing Calls
The accessibility setting for incoming calls and the setting for outgoing calls can be made under "Devices". For outgoing calls, we recommend configuring the setting to "from UC Softphone".
Android System Settings
Notifications
Under System Settings - Apps - Search "OpenScape Mobile Pro" App the settings and notifications can be managed.
To view the OpenScape Mobile App permissions settings.
Overview of authorizations
Notification - mandatory
Microphone - mandatory (access while using the app)
Phone - mandatory
Battery
Use in background without restriction.
Data usage
Data usage to allow data savings.
WLAN Netzwork
Enable automatic connection only one W-LAN network at ETHZ.
Recommendation eth Use network.
Settings - Connections - WLAN - (Enable automatic connection on a network)
MAC Address
Disable random generation of MAC addresses for WLAN".
Settings - enter mac in the search above - select "Non-persistent random generation of MAC addresses for WLAN
User interface
Call list - Manual call number entry
Dial manually in general. There are several ways to place a call. Mentioned here are dialing from the call list, from a group, from the phone book and as shown, manual dialing.
Contacts
By default, contacts from the ETH telephone system can be retrieved. If the authorization for accessing the local phone book is enabled, phone numbers from the smartphone are also displayed.
User/Settings
Various settings can be made under "User". In addition to logging in and logging out, account settings, presence, various devices, rules or the voicemail number can be adjusted.
Passwort Reset
The password of the UC Mobile Client can be reset at any time via the Phone Control Center. It is the same password as for the UC Softphone.
Call drops
The call quality is strongly dependent on the reception quality of the mobile data connection.
Especially in WLAN telephony, signal quality is a challenge. Most problems occur when employees move around in the building(s) (stairwell, elevator, basement, etc.) This can lead to poor call connection or even interruption.
Read out logfiles
Log file
To find the cause of an error, log files are necessary. The log data is generated by the application and stored locally.
In the settings at Advanced.
Open log file management
Send log file
Select log file with corresponding timestamp and send it to ucc@id.ethz.ch. If a ticket already exists for the problem, please add the log file to the same ticket.
Reset and set up new
Stopping the OSMO from Android
The UC app can be stopped in the settings of the Android operating system.
Force stop
Delete data and cache
The app can then be uninstalled and the phone can be rebooted.
Afterwards, the phone is ready for a UC reinstallation.