iOS - UC Mobile Client
These instructions refer to the installation and settings of the OpenScape UC Mobile Client on iPhone (iOS operating system).
The UC Mobile Client (OpenScape Mobile Pro - OSMO) is a communications solution that integrates landline telephony into a smartphone. There is no obligation or expectation to install the Mobile Client. The focus is on the UC Desktop Client, which enables flexible, sustainable telecommunications. The mobile client requires good data communication (Wi-Fi or mobile network) and also involves increased setup effort.
Restrictions
The basic requirement for operating a mobile client is a good data connection. This can either be via the public network (reception provider) or via a WLAN network. Problems can occur with large company WLAN networks when users move from one WLAN transmitter to another. Interruptions also occur when someone moves away from a WLAN transmitter and reception then switches to the public network.
Requirements
The basic requirement for the UC Mobile Client is a UC Web Client as well as a smartphone with the OpenScape Mobile Pro App (OSMO) installed.
The UC Desktop App is not a prerequisite for commissioning the UC Mobile App.
The UC Mobile Client is not mandatory and is an additional service if required. The use is also intended for private end devices and does not entitle the user to a mobile telephony end device or ETHZ subscription
Order
By default, all UC users have the option to start using the UC Mobile Client. No additional order is necessary.
Mobile App
The OpenScape Mobile Pro APP must be installed on the corresponding smartphone. This app is available in the App Store.
Preparation
Password
UC Mobile Client uses the same password as UC Web Client.
QR Code
Log in to the Phone Control Center to set up the UC Mobile Client.
The Phone Control Center can only be reached from the ETH network or via VPN
Under Open Scape Mobile you can see a QR code
Commissioning
Open the OpenScape Mobile Pro app on the smartphone.
License agreement
accept (mandatory)
Location
allow if desired
Emergency notice
allow (obligatory)
QR code scanning
Click on QR Code in the upper right corner and take a picture of the QR Code from the Phone Control Center.
Password
Click on Password, enter password from UC Web Client click done and Save.
Login/Logout
Call Login Menu: via the upper arrow...
To turn it on, tap the button, the color changes to green.
For logout: set green slide switch to gray.
Permissions
During setup, various prompts appear to share permissions. The following sharing is recommended:
Mandatory: (Microphone), Start calls (Phone calls), Notifications.
Voluntary: Device location, Camera, Personal contacts (phonebook) ETHZ phonebook is already integrated in the client.
Camera
Allow if desired
Contacts
Allow if desired (recommendation)
Settings
iOS Operatingsystem
Permissions can be managed at any time in the settings of the iOS operating system.
Settings - Apps: Search "OpenScape Mobile Pro" App
Overview Permissions App OpenScape Mobile Pro
Allow messages
Enable WLAN calls
Settings - Advanced
Under Advanced, Polling on call should be disabled and the country selected. Optionally, the ringtone can be set.
Allow VoIP calls
To be able to receive calls outside the reception area of a wifi, permission for VoIP calls must be set. Calls will then be routed via the public network. (Only recommended for subscriptions with unlimited data flat rate).
Settings Network selection
Prefer WLAN
User Interface
Accessibility
Incoming reachability (setting on the mobile client)
As soon as the UC Mobile App is installed in addition to the UC Web Client / UC Desktop App, the selection of different devices is available. Incoming calls can then be controlled as required. Further information can be found on the UC Call Control / Accessibility page.
More... - Devices...
...the desired device can be selected
Incoming reachability (setting on the desktop client).
As soon as the UC Mobile App is installed in addition to the UC Web Client / UC Desktop App, the selection of different devices is available. Incoming and outgoing calls can then be controlled as required.
Further information can be found on the UC Call Control / Accessibility page.
Outgoing telephony
Outgoing calls are recommended to be set to UC Softphone by default.
With "selection during dialing", the user is asked individually for each call.
With "from preferred device", the desired device can select the outgoing call via the phone icon.
Recents
Click on the handset at the top right for manual call number entry
Contacts
In the Search field you can search for ETH contacts and if the local contacts are enabled on the phone, they will also be displayed. Contacts can be added with "+".
User Settings / Accessibility
The incoming call control / reachability is controlled via More... and then "Devices".
Read out logfiles
To find the cause of an error, log files are necessary. The log data is generated by the application and stored locally.
In the settings at Advanced
- Manage logfiles
- ... select the three Stipes
- Select "Send"
- Select the tool you want to use to send the file and then send it to the desired destination (cmn@id.ethz.ch)
