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General informations

The OpenScape UC telephone service offers very extensive and flexible options for controlling a own availability, but also requires a rethink in handling.

With traditional telephony, a telephone number was basically coupled with one telephone. This telephone could be redirected to a target number or, if necessary, integrated into a team (pick-up group) in order to be able to answer the number from other telephones.

The new OpenScape UC telephone works with the "one number concept". This means that employees have one call number. Different devices can be assigned to this number, e.g. UC App, UC WebRTC, UC Mobile Client, Voicemail... The preferred device with which active work is done must then be prioritized (activated).

The new concept also requires a rethink in handling. The question where to redirect my phone should be replaced with the question how do I want to be reachable.


There are different ways to activate / prioritize a device. In the following the 3 variants are explained which OpenScape UC offers.


Variants Accessibility:

  • Preferred device
  • Presence status
  • Profiles, rules

In addition, OpenScape UC provides the option to make settings for incoming calls as well as outgoing calls.


Overview

The desired devices must be set up in the device list in the UC Client.

Mandatory basic setting - set up devices

Add the desired devices to the device list. In the basic configuration, the telephone office (UC Softphone) is available. Additional devices such as the voice mail (+41446339990) or the smartphone with the mobile phone number can be set up manually. If the UC Mobile Client (OSMO) is set up on the smartphone, the OpenScape Mobile device automatically appears in the device list.



The preferred device can be activated via the menu bar.

Select preferred device

To be able to receive incoming calls on the desired device, the desired device can be activated. For outgoing calls, it is usually advisable to switch to Telephone Office (UC Softphone) or then treat them as incoming calls.



Alternatively, the preferred device can also be selected in the settings under Devices.

Advanced settings - presence status display

Own presence status when logging in/out

The preferred device can also be switched by means of the status display. This has the advantage that the preferred device for availability is also automatically adjusted when logging on and off. 

The desired presence status for logging on and off must be defined.

Set / activate reception via presence status

In the settings under Devices, each status can be assigned a preferred device on which the calls are to be answered when the respective status is activated.

If available, the computer is switched on and logged in. If absent, the computer is switched off. If I'm right back, the screen is locked. Further statuses can be defined and set up additionally.

Afterwards, the reception of calls must be activated via Control presence status.


Change status

The accessibility is then controlled via the status display as well as automatically with the state of the computer.


Advanced settings - profiles, rules

Device list

The change of accessibility can also be automated with profiles and rules. These settings allow a great deal of flexibility for the user. The prerequisite for this is that devices have been set up, see Basic settings.

Device lists can be created under Device

Assign devices to the device list

One or more devices can be added to each individual device list. The order of the devices is crucial.

For example, the setting shown below means that the call first goes to the office phone (UC Softphone). Then the call goes to the OpenScape Mobile Client and finally to the voice mail.


Advance times

Create profile

Add profile

Profiles and rules can be managed under the menu item Call forwarding.


Profiles: Office / Free Holidays

Different profiles can be created under Profiles. 

Ex. the profile Office is intended for the normal working day and the profile Free Holidays is intended for whole Fridays.



Create rules

Free vacations

Next, the rules are entered. 

For example, with the Free vacation rule, the user is absent and therefore the phone number is routed to the voice mail if the status is Absent, i.e. logged out.


Office hours

In the case office hours, the calls are routed to the voice mail.


Closing time

With the closing time rule, the telephone is forwarded to the voice mail in the evening and switched back to present in the morning. Caution: The rule must be entered in 2 parts because of midnight.

Assign rule to profile

Free vacations

The rules are assigned to the respective profile. E.g. the rule for vacations is assigned to the profile vacations.


Change Profile


To activate a profile, the corresponding profile can be selected under the redirection icon.

In the current example, two profiles are set up. One for normal office presence with the exception rule for after work and weekends. A second profile is set up for Fridays or vacations.

Advice: Call forwarding should not be set up via the forwarding system with the arrow. The recommendation is to set up call forwarding via the device list.

Setting - Outgoing calls

Individual settings can also be made for outgoing calls. By default, the quick selection for outgoing calls is visible in the menu. The desired device can be quickly changed or set equal to the incoming device.

Basically we recommend to select the phone office "UC Softphone". This selects the selection option in the menu. The preferred device can be fixed in the OpenScape UC settings under Devices.