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Migration

In addition to rolling out the UC Web Client on workstations, the migration also involves removing the hardphone from each workstation.

The UC Web Client serves as the foundation for the new telephone service. It can be launched using the Chrome or Edge browser. (Firefox is not currently supported.)

Restrictions

  • Team circuits (pick-up) and group connections (hotline) will be deactivated during the migration and then manually reconfigured. This may cause brief delays
  • With the UC Softphone, only one phone number will be assigned per person. Users with multiple phone numbers must choose one phone number; the remaining phone numbers will be deleted


Requirements

Various browsers support the UC Web Client

  • Windows: Microsoft Edge (recommended), Google Chrome
  • macOS: Google Chrome (recommended)
  • MAC Safari: >= V12
  • Linux: Google Chrome
  • Firefox is not supported

Order

A migration to UC can be ordered either through the Phone Control Center or the IT Shop.



Details on the UC Migration


Login

After the order has been executed, the users receive an invitation e-mail with the link to the softphone and the access data.

For security reasons, users are prompted to change their password when they log in for the first time.

In exceptional cases, no e-mail is sent. However, a login is still possible by resetting the password of the OpenScape UC softphone in the Phone Control Center and then calling the softphone with the Web Client link.

After the setup, each user receives an e-mail informing about a conference. This e-mail is setup-related, can be ignored and deleted.


Link Web Client and Password Reset




Settings 

Audio Settings in the Windows Operating System

Windows 10

Adjust the audio settings for the headset. (Right-click the speaker icon in the taskbar) and then select “Sounds,” or go to Windows Settings > Sound Settings > Sound Control Panel



UC Settings

To enter the settings, first click on the name in the upper right corner and then on Setting.


Windows Audio Setting

Click on the speaker in the taskbar and select Sounds

The headset should be defined as the standard communication device and the speaker as the default device.


UC Headset Setting

Recommendation, set audio output and microphone to headset and ringtone to speaker.

Initiate calls

To initiate a call, you can either search for a name or enter a phone number in the input field at the top right. Internal phone numbers must be entered with 5 digits, external phone numbers with a leading 0, e.g. 00446321234.


Answer calls

An incoming call can be accepted with the green key, rejected with the red key or forwarded with the arrow key.