Listening to messages and remote access

Listening to messages via telephone

To listen to messages, call the voicemail 39990 from your own ETH number. After entering the PIN, you will be taken directly to the new and saved messages.

Button assignement

3  -  Delete message: The message is deleted from your voicemail system and from your mailbox.
4  -  Play previous message: Unless this is the first new message, you can use this to jump back one message and play it again.
5  -  Replay current message: Select this option if you want a repeat of the current message.
6  -  Play next message: If you do not want to listen to the current message to the end, you can use this to skip to the next message.
9  -  Repeat options: This plays the available options for you.
*  -  Play saved messages: Select this option to listen to the messages that have been saved or marked as read.
# -  Main menu: Select this option to return to the main menu.

These options can also be applied to previously saved messages. Only (*) has a different meaning and also takes you to the main menu.

Listening to messages from your mailbox 

All messages will be delivered to your mailbox as an email item. Open the corresponding mail to click and play the MP3 file in order to listen to the message. 

Please note:
Once a message has been deleted from the inbox or moved to another folder, the message can no longer be listened to via the telephone.

We therefore recommend not setting up an automatic rule with moving the message to a subfolder.  

Remote access to your voicemail

To access your voicemail from an external telephone, your own telephone number must be diverted to the voicemail 39990. In addition, the voicemail PIN is required.

Then call your diverted ETH telephone number. (not to the voicemail number).

While playing your own voicemail greeting, you can enter the menu by pressing the * key. If requested, enter your own PIN and follow the spoken instructions through the menu.