ID ISG D-ITET IT Knowledge Base

We are your first point of contact for all questions and issues concerning IT for ID CxS D-ITET customers

Office location on site and opening hours

All contact details, including email, ticket portal and phone

Forms to request user permissions, hardware, or to report staff offboarding. Now hosted on SmartDesk.

Knowledge Base Topics

Everything you need for your ETH account: 2FA, getting started, coming back, leaving, or using a guest account

Stay connected at ETH with Zoom, Teams, and phone services.

Manage your ETH email and calendar: mailbox, filters, archiving, shared mailboxes, Outlook functions

Get connected – via wired network, Wi-Fi, VPN, Eduroam, remote desktop

Use ETH print services: how to find printers and use them on macOS or Windows

From ETHIS to code repositories – use the tools and services you need for work and research

Discover the software available at ETH and the process for obtaining licenses and installing them

Explore storage options at ETH — group drives and how to map them, Polybox, Cloud services and data exchange

Workplace essentials at ETH: buying hardware, admin accounts, and tips for working abroad

Apple devices at ETH — information on setup and use

Information about Linux servers and managed Linux clients

Information about Windows setup and configuration