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Requests, failure reports and repairs

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Service Information and Update

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Service description


The Service “Windows-​based workstation systems for the central bodies (WAP ZO)” supports the entire life cycle of existing hardware and software, standardised, fully managed and Windows based PCs. Thus WAP ZO includes consulting systems, procurement, commissioning, maintenance of user and access right management and support during operation prior to the disposal of hardware and software. The time required to configuration of the PC workstation is also included as part of the service.

Customer Benefit

The customer receives the latest generation computer station which has the following characteristics:

  • It can be customised according to customer requirements
  • The installation with deployment systems ensure that the process is transparent and reproducible
  • Automatic updating of software to prevent against viruses and attacks
  • Centrally stored data
  • Competent support if problems or malfunctions occur
  • Employees can focus on the computers core competence
  • A selection of four standard hardware models are available

Customer Groups / Cost / Order

This service is available to all organisational units of the centrally funded bodies of ETH Zurich.

Funding for this standard service is covered by the basic contract of IT at ETH, which is normally provided at no extra cost to the customer. The customer is only charged for the initial purchase cost of the PC workstation. The customer benefits from lower unit costs as the PC is purchased through the centralised procurement unit.

The ordering of a new PC workstation is carried out by the responsible IT Coordinator.

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