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Support

Please contact us via SmartDesk, Email servicedesk@id.ethz.ch  or by phone +41 44 632 77 77

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Migration to Exchange Online


  • Microsoft Outlook automatically adopts the new configuration
    • The signature (business card) may not be adopted. You can reactivate it and copy the content from a previously sent mail.
  • All other mail clients must be reconfigured:
    • Remove existing account
    • Reconfigure the e-mail account (see Client configuration)




Confidential, sensitive information should never be sent by e-mail!

We are now using an external filtering service that filters inbound, outbound and internal email, therefore confidential, sensitive information should never be sent by email.

Classification system of ETH Zurich

Connection endpoints Mail protocols - outlook.office.com


  • Incomming
    • Protocol: IMAP
    • Server: outlook.office365.com
    • Port: 993 mit SSL/TLS
    • Authentication: OAuth2 (ETH-Username@ethz.ch)
  • Outgoing:
    • Protocol: SMTP
    • Server: smtp.office365.com
    • Port: 587 mit STARTTLS
    • Authentication: OAuth2 (ETH-Username@ethz.ch)

Exchange Online limits (EXO)

  • The mailbox size (quota) for employees is 50 GB
    all other mailboxes receive 5 GB.
  • For employees (A5 facutly) and students (A5 student use benefit), the details for Exchange Online Plan 2 (E5) apply
    for all others (A1), the details for Exchange Online Plan 1 (E1) apply.
  • The A1 license does not include desktop applications.
  • The maximum sending limit is fixed at 10,000 messages per mailbox per 24 hours and cannot be increased.

  • Detailed specifications from Microsoft






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