Inhaltsverzeichnis: |
Support Please contact us via SmartDesk, Email servicedesk@id.ethz.ch or by phone +41 44 632 77 77
Service Information
UC Telefon Service
The UC Telephone Service can be operated either as a UC Web Client or as a UC Desktop App.
Desktop App (Software Download)
For the ZO, the UC Desktop App can be ordered via Baramundi Kiosk and for all other interested parties, after consultation with the respective ISG, via IT-Shop. The license in the IT Shop does not need to be renewed, the “expire” message can be ignored.
Settings UC Desktop App
Click on the name to open the UC Desktop App settings.
Headset Integration
Headset integration should be disabled under the Ritter desktop app. Otherwise, teams meetings could be interrupted by an incoming call on UC. The app can optionally be started automatically.
Click to Dial
In order to be able to make calls directly from a homepage, e.g. ETHZ person search, the telephony "TEL Standard App" must be set to "UCDesktopApp". (Only works with the UC desktop app and not with the UC Web Client).
Windows - Settings - Apps - Default Apps - Set default by app - Search for UCDesktopAPP
Windows notification
For the pop up window to appear on an incoming call, Windows Notification must be enabled.
Enable notifications for OpenScape UC Desktop Application or uccv385.ethz.ch (via Microsoft Edge, Chrome etc.)
General settings
The General Settings affect both the UC Web Client and the UC Desktop App.
Call forwarding
Call forwarding can be set via the phone icon.
There are 3 different types of call forwarding available: All calls, when not answered, or when busy.
Block call waiting
To not signal second calls but play a busy signal to the caller. (Recommendation)
Import contacts
In the settings under contacts, contacts can be imported and exported.
The file must be a CSV file.
Export from Outlook
Before a CSV can be imported, an actual file must be exported. Ex. MS Outlook...
Open Outlook - File - Open and export - import / export - select export to file
Durch Trennzeichen getrennte Werte - Ordner Kontakte auswählen
Phone Control Center
The Phone Control Center offers various settings and options to manage the phone for the user.
More information: Phone Control Center
Functions during call
Various functions are available during the call:
Phone icon: Transfer call to another device E.g. UC Mobile Client
Keypad: For entering numbers during an automatic transfer
Person: Connect, Conference
Connect - Conference
During a call, a 3. party can be selected and a call can be initiated. The first call can either be taken back or then connected to a 3rd person.
Phone icon: Transfer call to another device e.g. UC Mobile Client
Keypad: For number entry in the case of an automatic transfer
Person: Consultation → Connect or Conference
3. party can be selectet and called
Phone icon: Transfer call to another device Ex. UC Mobile Client
Merge arrow: initiate spontaneous conference
Keypad: For number entry in Auto Attendant mode
Leading arrow: Connect call
Schedule conference
With the triangle symbol a conference can be planned and scheduled
Set meeting title, enter date and time, select participants.
