Scope
This page contains a list of frequently asked questions and answers.
This page is updated frequently and will probably never be complete. If you have a question which might be of help to all RDSnx users you can leave a comment below.
FAQ
If your problem can't be fixed by this page please refer to RDSnx: Get Help
Basics
How can I access RDSnx servers?
- Please refer to this page: RDSnx: How to connect
Can I connect to RDSnx from all operating systems?
- Windows, macOS, Linux, iOS and Android Operating Systems are supported
Do I need a VPN connection in order to connect to RDSnx?
- No, connecting to RDSnx is possible without VPN
Can I print from RDS including on my printer at home?
- Yes, see here: RDSnx: Printing
Connection Issues
I'm using macOS and I can add RDSnx remote resources but when I try to connect the process is stuck at "Negotiating Credentials..."
- You are probably using an outdated version of the Remote Desktop Client, please make sure you have version 10 installed. Microsoft Remote Desktop v. 10
I'm using Windows and when trying to connect to an RDSnx Server I receive the following error message
- Your operating system is most likely not up to date. Please install all available windows updates and try again.
My RDSnx session is somehow stuck and I can't reconnect. What can I do?
- Please get in touch with your local IT support group, they are able to help.
Usage Questions
Is RDSnx suitable to run parallelised calculations?
- No. It's possible to run parallelised calculations but it's not recommended since there are not a lot of cores compared to a HPC cluster. For parallelising the recommend systems to use are the Euler or Leonhard Clusters.
Can I install my own programs on RDSnx?
- No. Users don't have admin rights on RDSnx and need to install software from app.ethz.ch. See here for more information: RDSnx: Getting Software
Can I access my groups NAS drive on RDSnx?
- Yes. See here for more information: RDSnx: Accessing Data
I've saved data on the C: drive of an RDSnx server but now it's gone. Can I get it back?
- No. You can save data on the C: drive for temporary purposes but have to expect that it gets deleted at any moment (there are no backups). Working on a NAS share is the way to go.